IT Support Specialist (Helpdesk)

Location: EU/Ukraine

About the role:

As a System Administrator you will be working with different IT requests across all Auditdata locations - configuration management, access control, security, troubleshooting, and user education, in addition to support desk system management.

What will you do:

• Service Desk System tickets management 

• Technical assistance of users 

• Diagnostics of incoming tasks 

• Remote users support 

• Helpdesk processes improvement 

• Holding the educational meetings 

• Updating the documentation 

• Take part in project planning and design for new IT systems 

What will you bring:

• 1-2 years experience on system administrator position or similar 

• Hands-on experience with Microsoft Active Directory and Azure AD, GPO, virtualization (Hyper-V) 

• Experience with Microsoft365 admin center, Microsoft Intune, Microsoft Azure portal 

• Basic knowledge in networking 

• B.Sc.+ degree in Computer Science or similar 

You are:

• Able to find solutions to complex issues, “outside the box thinking”

• Result oriented and “can do” attitude

• Able to work independently and as part of a team

• Good communication skills and spoken and written English

What’s in it for you:

• Long-term, secure engagement in the stable product development company

• High business standards environment

• Great company values and ethics

• Flexibility and flat management structure

• Learning opportunities and professional development (incl. related certifications, paid trainings & courses)

• Hybrid/remote work model
  

Auditdata is a proud Danish company that delivers software-as-a-service (SaaS) and hardware solutions to audiologists and hearing clinics. Our mission is to enhance the patient experience when they enter a hearing clinic. Our headquarters is in the heart of Copenhagen with offices in Ukraine, UK, Poland, Canada, Australia, USA, and more.

Take part in a culture where personal and professional growth is as important as business growth. Spread throughout the world, our team casts a wide net across many locations, lifestyles, and backgrounds.

Feels like it’s a perfect match to you?
We look forward to your application! (please apply your English CV)

Auditdata is an equal opportunity employer that is committed to create diverse work environment free of discrimination and harassment. We make recruiting decisions based on your experience and skills.