Subject Matter Expert (Audiology)/Customer Specialist

About the role:

We are looking for a Customer Specialist/Subject Matter Expert with audiology background to help us maintain our hospital software solution Auditbase for audiology in the UK and Republic of Ireland, which has more than 600 clinics on the system and more than 6000 users. This customer group requires continuous training and introduction to new functions and features. You will act as a trainer but also presales contact to ensure high satisfaction rates.

You will focus on building long-term relationships with our customers – both users, instructors and others. You will utilize your background in audiology to significantly enhance user competency and satisfaction with Auditbase. As a guide to our customers, you will be a critical component of our maintenance and expansion.

This is an opportunity to leverage your experience in the hearing care industry, and embark on a new and exciting career opportunity delivering value as a subject matter expert across Presales, Business Development, and customer-focused audiological IT. 

What you’ll do:

• Conduct comprehensive Product Training to ensure clients are proficient with Auditbase.

• Build and maintain strong Customer Relationships, understanding their needs and proactively addressing any issues.

• Improve the Product Onboarding Experience with a responsive customer feedback loop to business development.

• Develop and enhance a robust E-Learning Strategy to maximize the value of our products for customers and partners.

• Facilitate customer requests for standard and bespoke reporting.

• Be instrumental in communication with regional audiology groups.

What you bring:

• An expert in audiology or a related field, passionate about advancing hearing health care; Accredited Audiologist 

• A customer-centric professional with a record of growing client relationships in a tech environment

• Skilled in simplifying complex software concepts into clear, engaging training materials

• Adept at transforming feedback into improvements for our products and customer experience

• A collaborative team player, ready to work with diverse departments towards common goals

• A proactive problem solver, eager to tackle challenges head-on

What’s in it for you:

• Long-term, secure engagement in the stable product development company

• High business standards environment

• Great company values and ethics

• Flexibility and flat management structure

• Learning opportunities and professional development (incl. related certifications, paid trainings & courses)

• Remote work set up

Feels like it’s a perfect match to you? 
We look forward to your application! (please submit your English CV) 

Auditdata is an equal opportunity employer that is committed to create diverse work environment free of discrimination and harassment. We make recruiting decisions based on your experience and skills.